Texting 911: Just because you can doesn’t mean you should

There’s a great new technology available to people needing emergency help in Broward County — they just shouldn’t use it if at all possible.

Starting Tuesday, people in the county trying to reach 911 can text their emergencies to dispatchers. But officials promoting the new service are also pushing the mantra: Don’t text if you can call.

So what’s up? Here’s what you need to know about texting 911:

Where can I text 911?

In South Florida, people can text emergencies to 911 in Broward and Palm Beach counties, while Miami-Dade County plans to have its service in operation later this year.

How can I know if I’m in an area that allows 911 texts?

If a 911 text is sent in an area where the service isn’t offered, your phone company will send you a message telling you to make a voice call.

When should I use texting?

Emergency managers recommend texting in situations where talking on the phone might put you in danger, such as if you are hiding from an active shooter, are in a domestic violence situation, if someone is breaking into your home or if you are abducted. Hearing-impaired individuals and those with speech disabilities will also benefit from being able to text when they don’t have access to a TDD phone for the hearing impaired.

Why shouldn’t I text when I can call?

Texting is limited by technology. Sometimes a text can be delayed. You won’t have any indication if it hasn’t been received.

What information should I put in the text?

Type “911” in the “to” field of your message app. The key items to include in the text are your location — be as specific as you can with the place, address and city — and a short description of the emergency. It’s also good to include your name. Then hit “send.”

Is there a limit on what I can text?

Yes. The 911 text messages are limited to 160 characters each. If the message exceeds that count, it will be split into separate messages.

“Most people when they use texts are very brief and to the point. That’s exactly what we’re asking,” said Dan Koenig, manager of Palm Beach County’s 911 program services.

What shouldn’t I put in a 911 text?

Don’t include pictures, videos, emojis or links to URLs. Also, avoid using abbreviations or slang. You can’t send a 911 message as part of a group chat, so you’ll have to send a separate text to alert family, friends or others about an emergency.