By Carma Henry
The Unsung And Unseen Heroes Of Public Safety
By Sheriff Scott Israel
Earlier this year, the Broward Sheriff’s Office Regional Communications Division was selected by the Florida Association of Public-Safety Communications Officials (APCO), the world’s oldest and largest not-for-profit professional organization dedicated to the enhancement of public safety communications, as their 2018 Team of the Year.
The team was selected for the hard work, professionalism and dedication they displayed during the shooting at Fort Lauderdale/Hollywood International Airport on January 6, 2017 where they deftly managed 135 calls from panicked citizens, witnesses, airport employees, family members and victims that flooded the regional 911 system during the chaotic moments of the shooting. Operators provided anxious callers with guidance, comfort and empathy.
Simultaneously, hundreds of officers and other first responders were deployed countywide to assist with the event from approximately 31 municipalities in Broward County. Off-duty Regional Communications Division staff promptly responded to assist during the incident.
The honor reaffirmed what I have known since we launched Broward County’s consolidated dispatch system in October 2014: it is not only working—but it is exceeding expectations and providing some of the best 911 service in the country.
Residents and visitors alike are receiving more efficient and effective responses since we merged …read more
Source:: The Westside Gazette